Privacy & Cookie Statement

This privacy policy sets out how we use any information that you give The Massage Company Ltd when you use this website.

The Massage Company Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We have a fully paid registration with the Information Commissioner’s Office.

The Massage Company Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/10/2024

What we collect

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

(b) information that you provide to us for the purpose of registering with us (including your name, email address, telephone number, postal address, and company details);

(c) any other information that you choose to send to us.
The statistical data will not be used to identify customers and will not be linked to a customer’s information that has already been disclosed to us.

Security

(d) We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online;

(e) We will not sell or distribute your details to any third parties

(f) We comply with the Information Commissioner’s Office requirements.

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will comply with any customer’s request to discard their telephone number, e-mail address and postal address, in line with the Information Commissioner’s Office implementation of UK government decisions.

To request this please e-mail us using the form on our website.

What we do with the information we gather

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you vouchers purchased via this website;
(e) send you email notifications which you have specifically requested;

SMS Services

The Massage Company utilises SMS to communicate with anyone who have opted in to receive marketing or member communication. SMS is used to confirm appointments, send reminders, and inform customers and members of appropriate offers.

You can cancel the SMS service at any time. Simply text “STOP” to the short code. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To re-join, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging programme, reply with the keyword HELP for more assistance, or reach out directly to us on privacy@massagecompany.co.uk

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your mobile provider.

For privacy-related inquiries, please refer to our privacy policy: https://massagecompany.co.uk/privacy-cookie-statement/

No mobile information will be shared with third parties / affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services. Such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

International Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Data Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your Rights

You may instruct us to provide you with any personal information we hold about you in line with the new GDPR Regulations valid 25th May 2018.

Updating Your Information

Please let us know if the personal information which we hold about you needs to be corrected or updated

COOKIE STATEMENT

This website uses cookies to enhance the user experience. Cookies are small text files that are automatically placed on your computer when you visit websites. The vast majority of websites on the internet use cookies.

The purpose of our cookies is to make the website function correctly, to personalise the website to your preferences, and to collect information about your visit which will help us improve the website in the future. We never collect information that could identify you, or pass information to any third parties.

You can normally visit this website without identifying who you are or revealing any information about yourself. However, cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our website during future visits.

By using and browsing this website, you consent to cookies being used. If you do not consent, you must disable cookies in your browser or refrain from using the site.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.

By continuing to browse the site you are agreeing to our use of cookies.

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”